Privacy Policy

LEGAL

Privacy Policy

This Privacy Policy explains how Elevaid B.V. (“Elevaid”, “we”, “our” or “us”) collects and uses personal data when you visit elevaid.online, request a demonstration or contact us through the website.

This policy applies to the website and communications initiated through it. Personal data processed as part of a customer’s use of GreenhouseOS may be governed by a separate agreement with that customer.

Last updated: 1 September 2026

1. Who is responsible for your data?

Elevaid B.V., a company registered in the Netherlands under Chamber of Commerce number 95784926, is responsible for the processing described in this policy.

For privacy-related questions or requests, contact:

elevaid@elevaid.ai.

2. What personal data do we collect?

Information you provide

When you request a demonstration or contact us, you may provide:

  • Your name
  • Company name
  • Work email address
  • Telephone number, if provided
  • Country
  • Professional role
  • Greenhouse size, if provided
  • Existing greenhouse system, if provided
  • Information about what you would like to improve
  • Other information included in your communications with us

Technical information
When you use the website, limited technical information may be processed automatically, such as:

  • IP address
  • Browser and device type
  • Pages visited
  • Date and time of access
  • Referring page
  • Information contained in necessary website or server logs


We do not intentionally request sensitive personal data through the website. Please do not include sensitive personal information in free-text form fields.

3. How do we use personal data?

We may use personal data to:

  • Respond to questions and enquiries
  • Arrange and provide product demonstrations
  • Understand a potential customer’s greenhouse and operational needs
  • Prepare relevant follow-up discussions or proposals
  • Manage relationships with prospective customers and partners
  • Operate, secure and troubleshoot the website
  • Maintain necessary business and communication records
  • Comply with applicable legal obligations


We do not sell or rent personal data.

We will not add you to a general marketing mailing list unless you have consented or the communication is otherwise permitted by applicable law.

4. Legal bases for processing?

Depending on the situation, we process personal data because:

  • Processing is necessary to respond to a request or take steps before entering into a contract.
  • Processing is necessary for our legitimate interests in responding to business enquiries, managing prospective customer and partner relationships, and operating and securing the website.
  • You have provided consent, where consent is required.
  • Processing is necessary to comply with a legal obligation.

Where processing is based on legitimate interests, we consider the interests and rights of the individuals concerned.

5. Cookies

The website may use cookies or similar technologies that are necessary for its operation, security and basic functionality.

We will not use non-essential analytics, advertising or marketing cookies without providing appropriate information and, where required, obtaining consent.

You can control or delete cookies through your browser settings. Blocking necessary cookies may affect parts of the website’s functionality.

6. Who may receive personal data?

Personal data may be accessed by:

  • Authorized Elevaid team members who need the information to respond to an enquiry
  • Service providers supporting website hosting, form delivery, email, IT or security
  • Professional advisers where necessary
  • Public authorities where disclosure is required by law

Service providers may process personal data only for the relevant service and subject to applicable data-protection requirements.

We do not share personal data with third parties for their independent advertising purposes.

7. International data transfers

Elevaid works with team members and service providers in more than one country. This may involve processing personal data outside the European Economic Area.

Where applicable law requires safeguards for an international transfer, Elevaid will use an appropriate legal transfer mechanism.

8. How long do we retain personal data?

Personal data submitted through an enquiry or demonstration request is normally retained for up to 24 months after the last meaningful interaction.

If the enquiry results in a customer, supplier or partner relationship, relevant information may be retained for the duration of that relationship and afterwards where required for contractual, accounting or legal purposes.

Technical logs are retained only for as long as reasonably necessary for website security, troubleshooting and administration.Information may be deleted earlier when it is no longer needed.

9. Your data-protection rights

Subject to applicable law, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data
  • Request restriction of processing
  • Object to processing based on legitimate interests
  • Request data portability where applicable
  • Withdraw consent where processing is based on consent

To exercise a privacy right, email elevaid@elevaid.ai.
We may need to verify your identity before completing a request.
You also have the right to submit a complaint to the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens:https://www.autoriteitpersoonsgegevens.nl/en

10. Security

We use reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.

However, no website or method of electronic transmission can be guaranteed to be completely secure.

11. Automated decision-making

We do not use personal data collected through this website to make automated decisions that produce legal or similarly significant effects.

12. Changes to this policy

We may update this Privacy Policy when our website, services or data-processing practices change.

The date at the top of this page will show when the policy was last updated.

13. Contact

For questions about this Privacy Policy or the use of your personal data, contact:

Elevaid B.V.
The Netherlands
Email: elevaid@elevaid.ai

LEGAL

Privacy Policy

This policy explains how Elevaid handles personal data submitted through our website.

Last updated: 1 September 2026